What is it that separates Loomis from the rest? What are our values? The answer may be discovered in the attitude of our team of over 8,000 people who care about doing things the right way.
The fact that we have such a team is no accident. Our hiring standards are the toughest in the industry. When we talk about hiring the best, there is a tangible process behind it - it isn't just a cliché. It differentiates us. Once aboard, our new teammates receive training second to none in the industry. The early development of our training was driven by frontline teammates who saw the need and took the initiative to push our training efforts forward, both formally and more informally in coaching roles. In those pivotal first few weeks with the Company, our new teammates begin to realize that they are part of something special and like the feeling of being part of a great team. They like working with pros. But what characterizes the work environment in which those veteran professionals take such pride?
It is an attitude symbolized by the Loomis Pyramid:
- Treat People Right
- Serve Needs
- Create Value
- Attitude of Duty, Joy and Passion
- Leadership with Integrity
The first three sides of the Pyramid represent the Loomis commitments. Treating People Right means we believe in respect for the individual and that we owe our teammates a clean, safe working environment. We strive to provide our teammates an opportunity to develop a career in our industry. And because we operate in many countries and different cultures, we recognize that our cultural diversity gives us strength.
By treating our teammates right, we believe they will be motivated to Serve Needs. We commit first to understand our customers’ needs, then develop innovative solutions to serve them. We commit to deliver service which is efficient, reliable and minimizes risk to people and property. And we commit to strive always for continued improvement in our solutions.
By serving needs, we believe we will Create Value not only for our customers, but also for our shareholders and our teammates. That value may take various forms, but benefits all our stakeholders.
The fourth side of the Pyramid represents the commitment of Loomis teammates to the company. We believe that every teammate has the capacity to make a difference. By treating people right, we strive to create an environment where each teammate has the opportunity to fulfill their potential. To realize that potential, it is the responsibility of each teammate to bring an attitude each day marked by:
Duty – to use their talents to be the best they can be and encourage the best in their teammates
Joy – take the time to feel good about a job well done, every day consistently. Celebrate successes. Learn from mistakes and recognize improvement. Appreciate the journey, not only the destination
Passion – to take on a challenge, to strive to do the impossible, to be brave in the face of adversity. All problems have solutions. Enthusiasm often seeds those solutions.
Finally, we believe that our values have meaning only if proven by Leaders with Integrity, whose actions create an environment of trust. Leadership then, breathes life into the values which are the essential foundation of our success.